FAQ & Contact
FAQ
Delivery & Payment
What payment methods can I use?
You can pay by Visa, MasterCard and Paypal.
In which area do you deliver?
We will ensure delivery in Metropolitan France, Europe and the French Overseas Departments and Territories.
What is the delivery price?
Delivery is free for orders over €60. Below this amount, it costs €8.44.
FAQ
Orders
Where is my order?
You can track your order using the tracking number provided in the shipping email.
Go to the carrier's website with this number.
I can't place my order
Please ensure that all requested information is completed. If, after checking, it still doesn't work, try a different browser.
After trying these 2 solutions, please contact us if the problem persists.
I wish to cancel my order
Once placed, it is not possible to cancel your order.
You have the option to withdraw and return your order within 14 days of receiving it.
To make a return, please refer to the legal notices.
I would like to modify the contents of my order.
Can't find the answer to your question? Contact us via the form or at the following email address: